Common Questions & Basic Info

Tax Returns

• How to restart my return/ interview mode
• What filing status should I choose?
• How should I file if my parent claimed me as a dependent on their return?
• How to delete a return
• What if my return is accepted?

E-file

• What is a self selected pin?
• What is electronic postmark (ePostmark)?
• What are the advantages to e-filing?
• What is electronic filing?
• What is FileYourTaxes.com's refund policy?
• How to find prior year AGI (Adjusted Gross Income)?

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Schedules/Forms

• What federal forms & schedules does FYT support?
• What state forms & schedules does FYT support?
• What is form 4852-W-2 substitute?
• Forms/schedule quick reference
• How to add form 8453 & elective notes
• What is form 982 reduction of tax attributes due to discharge of indebtedness

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Error Message Support

• Why am I getting a - "I have no taxable income?" error message "total income of zero"?
• Why am I getting an error message that my “SSN is already in use”?
• Why am I getting an error message to include Schedule C?

Dependents

• Who qualifies as a dependent?
• How to edit/delete a dependent
• How to navigate dependent special conditions page
• How to navigate qualifying dependent questions

Pricing

• What is FileYourTaxes.com pricing fee?
• My return was rejected, can I get a refund?

State Returns

• How to edit a state return
• How to add a state return
• How to remove a state return

Extensions

• How to make a payment with my extension
• How to file a federal extension (Form 4868)

Additional Assistance

• How to send a secure email
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