Once our service has been used to prepare and either eFile or paper file a tax return, a refund is not guaranteed. The fee(s) charged by FileYourTaxes.com is based on the use of our service to prepare the tax return(s). FileYourTaxes.com does not guarantee an accepted acknowledgement by the IRS/Government Agency.
If you believe you are eligible for a refund, we recommend you submit a request for refund through our secure messaging system. Once we receive a secure email, we will create a ticket that will be reviewed by our Financial Department.